Delivery Policy

Upon order confirmation, you will receive an order acknowledgement email that includes your order details, shipping and delivery estimates for each item. We are using easy parcel for delivery.

As soon as your item(s) have shipped, you will receive an email notification that includes the estimated delivery date and tracking number.

For delivery in major cities, it usually takes 2 – 5 business days for deliveries within Peninsular Malaysia. Meanwhile, it takes about5 – 7 business days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may takes 3 – 5 business days. All delivery lead times are estimated. Delivery within Malaysia only.

Do expect an additional time for delivery during sales periods, holidays and unforeseen circumstances such as extreme weathers.

Delivery fees apply if minimum purchase falls below RM199 after discounts are applied.

Courier Service Cost
Standard Delivery RM25 under RM199
Free for orders RM199 and above

If you ordered multiple items, you may receive separate email notifications.

If you have not received your order within 14 business days, please contact Go Auto’s Customer Service where our team can assist you.

If you need to modify your delivery details, please contact Go Auto Customer Service.

In case of any problems with your delivery, please contact Go Auto Customer Service immediately. We will make every effort to keep you informed of the investigation progress and where appropriate, deliver a replacement or refund.